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The write stuff: Can you blog your way to increased sales?
More people – and companies – than ever are blogging their way into
the public consciousness. Can smaller companies gain, too?



Blogging helps companies establish personalized relationships with their customers.
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When Stephanie Azzarone wants to go where the moms are, she doesn't bother going to the park. These days, the moms share their thoughts online, reading and writing weblogs, otherwise known as blogs.

"For moms, blogs have taken the place of the community playground," says Azzarone, the president of Child's Play Communications, a New York-based public relations and marketing firm with a special interest in the mother demographic. "Moms still talk to each other about the best preschools, the best pediatrician and the coolest new stroller, but they're doing it online now."

The first blogs started out as little more than online diaries or virtual political soapboxes. But they have evolved into a medium through which companies can communicate with customers. And, by establishing their own blogs, companies can now develop close to a one-on-one relationship with their customers and prospects.

Whether your target market comprises moms or motocross fans, targeting specific demographics is easier today than it's ever been, thanks to the proliferation of blogs.

Companies get into the act
"Traditional marketing made its primary goal to cast as wide a net as possible," says Ryan Block, managing editor of Engadget, a popular blog covering consumer electronics and technology. "But now we have niche publications that cater to niche consumers in search of niche products. It's a whole new game."

Just as mothers have moved their traditional meeting places online, so have other communities. And now that there are blogs for almost every interest group, it's possible, at least in theory, to communicate with almost any demographic.

Several large companies have employed the blog format for several years to interact with their customers. Although no figures are available to reveal whether there is any measurable return on these companies' investments, the blogging trend continues. Last summer, JupiterResearch, a San Francisco-based Internet and emerging technology research firm, polled several large companies and found that almost 80 percent planned to launch corporate blogs by the end of 2007.

Of course, it's easy for the biggest companies to devote resources to create a blog. But where do small or midsize businesses begin? According to a 2006 report from online research firm Forrester, an existing marketing strategy is an excellent starting point.

Forrester's research suggests that companies should consider which prospective customers they might engage by blogging, and assess whether the possible acquisition of those customers is worth the time and effort. Unlike search marketing and e-mail marketing, Forrester notes, there's no proven path to a return on investment when it comes to blogging. In almost every way, it appears, you're on your own.

And don't underestimate the investment. Internet access may be virtually free, but maintaining a thoughtful, pithy and stimulating conversation with customers is likely to take a big bite out of someone's workday. That becomes an even bigger bite if you want your attorney to review entries made in your company's name before you post them.

According to the award-winning blogger Janine Popick, the CEO of VerticalResponse, a San-Francisco based e-mail marketing company, "Participating in blogging is all about building community and having a dialogue with your customers." But not everyone can create relevant content that's entertaining and informative – and that also stimulates online discussion.

Getting your feet wet
An alternative, suggests Forrester, is to read and contribute to relevant blogs operated by other people. Doing so allows companies the luxury of contributing as much or as little as they want to the discussion while they find their feet, become familiar with the blogosphere's conventions and develop their own best practices.

A manufacturer of childcare products, for example, might seek out relevant opportunities to contribute to, and build a presence and goodwill through, the leading "mommy blogs."

Childs Play's Azzarone says, "The Internet has replaced the traditional media so much, that this kind of marketing is only going to increase. This generation is different in that they go online first to research products before they research through any other media."

With this corps of family influencers typing away, Child's Play PR's Team Mom will have nothing if not the street cred necessary to connect even more mothers with clients online.
     

BABY JAMZ

When Music World Entertainment launched its first line of toys, the company’s publicist, who had no experience reaching out to moms, turned to Child’s Play. Due to time constraints – Music World came to us in November for holiday publicity -- our focus was exclusively online outreach. We quickly implemented our proprietary Web Mom Directory program, which reaches mom-focused Web sites, and has since been updated to include blogs, podcasts, electronic newsletters and e-zines targeted to moms.

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CVS/PHARMACY

CVS, the country’s largest drug store chain with 6,000 locations, asked Child’s Play to launch the retailer’s new Playskool Baby Care line and to position the line as available exclusively at CVS stores. We implemented a full array of tactics, including an intensive online focus.

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DUNCAN YO-YOS

Not that long ago, yo-yos were passé. Duncan, the word's leading yo-yo manufacturer, asked Child's Play to help turn back the clock. The agency didn't have much time: Yo-yos are a seasonal product. Child’s Play determined that the best way to generate widespread excitement was for parents and kids alike to see a young yo-yo expert demonstrating his skills on national TV.

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GUND

Child's Play Communications was selected as the public relations agency of record for the Centennial Anniversary of Gund, the nation's leading soft toy manufacturer. Our task: to keep Gund in the public eye throughout its Centennial year and highlight the quality of Gund products. To accomplish these goals, Child's Play devised a strategy that included intensive, ongoing contact with both trade and consumer media, and a series of creative events designed to generate major media hits on a continuous basis.

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KID GALAXY

Child’s Play was asked to reposition this small toy manufacturer, to launch its new products and to build interest in its existing lines. As media tend to favor the best known names when writing about toys, creating interest in an unknown such as Kid Galaxy posed a real challenge. Through a careful strategy that focused primarily on national parenting magazines and television placement, Child’s Play generated coverage in media such as Parents magazine, the Today show, The Early Show and The Late Show with David Letterman. The day after the Letterman placement, hits to the Kid Galaxy Web site increased 25-fold. Since the agency began promoting Kid Galaxy – during which there was no advertising or other marketing outreach – sales significantly increased. Here’s what Kid Galaxy’s senior vice president of marketing had to say about Child’s Play:

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KIDZ BOP

A leader in music for kids and tweens, this entertainment company asked Child’s Play to launch four new projects -- a talent search, a revamped Web site, a national stage show and the company’s latest CD – and to create broader visibility and positioning for Kidz Bop as a whole. Our approach was to reach out to media both for articles on the individual projects and for broader corporate stories that featured all developments within one piece. This was a particular challenge as High School Musical 2, which targeted the same audience, was being launched at the same time and we were up against powerhouse Disney in generating coverage of kids’ music.

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K’NEX

K’NEX Brands is one of the world’s largest construction toy companies. While K’NEX has always prided itself on its U.S.-based manufacturing facility and the contribution that it makes to the local economy, the company never used it as a selling point. When the news hit about the widespread recall of Chinese-made toys, Child’s Play immediately contacted K’NEX to propose responding to industry-negative articles by highlighting the company’s Made in America roots. We prepared talking points to address the crisis from regulatory, business, marketing and consumer angles. 

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Parents magazine

Parents magazine is the nation’s premier parenting publication. For the past five years, Child’s Play has been responsible for promoting the publication’s line of toys for infants and toddlers. While Parents unquestionably has the advantage of a prestigious brand name, when it came to publicizing its toy line to other media it also had a major disadvantage: No other national parenting publication would promote a competitor. With this as our challenge, Child’s Play launched a very aggressive effort to generate visibility in every other category of media that would reach moms.

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PRIMROSE SCHOOLS

Primrose was a child care company with approximately 80 locations across the U.S. Prior to selecting Child’s Play, Primrose worked with two different communications agencies: one to support Primrose’s corporate marketing efforts, and a second to handle the company’s franchisee/local school PR. After a trial period, the company appointed Child’s Play as its agency of record for both programs, with a mandate to reposition Primrose as the leader in early childhood education, launch its Balanced Learning curriculum and, later, promote its 20th anniversary and the opening of its 100th school. Child’s Play was involved in every aspect of the relaunch, from contributing to design choices for marketing collateral materials to, most significantly, identifying the key factor that distinguished Primrose from its competitors: a focus on character development.

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SAMSONITE

In its eight years as a Child’s Play client, Samsonite, the world's leading luggage manufacturer, had a variety of objectives. While the overall goal was always to generate as much visibility in the media as possible, different product introductions required different tactics.

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WARNER BROS. CONSUMER PRODUCTS

Media giant Warner Bros. hired Child’s Play Communications specifically because of our expertise in reaching moms via both the Internet and traditional media. Our role was to re-launch the Banana Splits, the hit 1960s-era, toddler-targeted music and comedy group and TV show. There were two immediate challenges. First, the moms who remembered the Banana Splits from their own childhood had children much older than toddler age, while mothers of toddlers were too young to have heard of the Banana Splits. Second, the brand was being introduced not as a TV show or consumer-friendly product, but rather simply as interstitials – comedy shorts that appeared on TV without a specific schedule.

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